Why do more people not check out emails making claims but offering no way to verify the information, before circulating them to everyone in their address book? I always check claims of this type out with Snopes, because most of them are false.
I knew the email I received tonight was probably a false report because of these clues:
1 The email begins with claiming it is a “must read”
2 No date, location, author or company names are provided for people to check facts
3 Readers are instructed to circulate the email to many people
4 Not one of the email’s claims are substantiated
It’s easy to check out reports like this on Snopes by copying a uniquely worded sentence into the http://Snopes.com search bar . You’ll see results immediately. I found a report on this email by doing the following:
• I visited http://snopes.com
• I copied this phrase from the email “After you connect and you realize that the customer service representative is not from the USA (you can always ask if you are not sure about the accent), *please, very politely* (this is not about trashing other cultures) say, “I’d like to speak to a customer service representative in the United States of America..”
• Into the search bar, I pasted that phrase and hit enter
• Snopes showed me the article where that phrase appears
• I visited the article page and found out that the report is false.
• Snopes calls this report “Foreign Call Centers Must Transfer Customers to U.S. Reps”
Try Snopes out yourself, you’re going like it!
This is the email I received
At 7:13 PM -0700 8/18/12, TC wrote: Subject: Fw: Any time you call an 800 number – A MUST READ
The gas company serving this area brought their call center back to Atlanta from India last year after numerous customer complaints. What a difference now when you call them…and it created 300+ jobs. I know this works because they were so bad that when India answered I wouldn’t even deal with them. I’d simply ask to be transferred to a supervisor in the U.S. and they would have to comply.
Now that I know it is the LAW – I will do it for sure
Anytime you call an 800 number (for a credit card, banking, charter communications, health and other insurance, *most especially* *computer related* help desk, etc) and you find that you’re talking to a foreign customer service representative (perhaps in India, Philippines, etc), please consider doing the following:
After you connect and you realize that the customer service representative is not from the USA (you can always ask if you are not sure about the accent), *please, very politely* (this is not about trashing other cultures) say, “I’d like to speak to a customer service representative in the United States of America..”
The rep might suggest talking to his/her manager, but, again, politely say, “Thank you, but I’d like to speak to a customer service representative in the USA..”
YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN THE USA. That’s the rule and the LAW.
It takes less than one minute to have your call re-directed to the USA .
Tonight when I got redirected to a USA rep, I asked again to make sure – and yes, she was from Fort Lauderdale.
Imagine what would happen if every US citizen insisted on talking to only US phone reps from this day on.
Imagine how that would ultimately impact the number of US jobs that would need to be created ASAP.
If I tell 10 people to consider this and you tell 10 people to consider doing this – see what I mean…it becomes an exercise in viral marketing 101.*Remember*- the goal here is to restore jobs back here at home – not to be abrupt or rude to a foreign phone rep. You may even get correct answers, good advice, and solutions to your problem – in real English.
If you agree, please tell 10 people you know, and ask them to tell 10 people they know….etc…